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FAQ

  • Where is ES Pottery based?
    ES Pottery is based in Auckland, New Zealand.
  • Are your pottery pieces handmade?
    Yes - all our ceramics pieces are wheel thrown, trimmed and fired in New Zealand.
  • Are your products dishwasher and microwave safe?
    Yes, all our products are both microwave and dishwasher safe, however we do recommend washing our products by hand after each use to extend their lifespan, keep them extra safe and avoid something falling against them in the dishwasher.
  • Where do you ship to?
    Currently we only deliver domestically within New Zealand.
  • What type of payment methods do you accept?
    We accept credit/debit card payments (Visa, Mastercard, Amex etc) through Stripe.
  • How are your orders packaged?
    As much as possible, we try to use recycled material like boxes, bubble wrap and paper to package your order. Due to the fragile nature of ceramics, we take extra precaution to package your order safely. After receiving your parcel, we encourage you to reuse or repurpose packaging material.
  • How much does delivery cost?
    We charge a flat rate shipping cost on all orders under $100: - $10 Non-Rural - $15 Rural At checkout, please select shipping option (Non-Rural or Rural) - if you are unsure, please enter your address in this website to check: https://www.courierpost.co.nz/tools/address-checker/
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